Refund policy

 

Last updated: 01 February 2026

 

By the Seasons creates each monthly edition and printed piece to order. Because of this, all sales are final once an order has been processed. This policy applies to monthly subscriptions, prepaid packages, and back‑catalogue purchases.

This policy covers what happens after an order has been billed or dispatched. For information about cancelling or pausing a subscription before your next billing date, please refer to our Purchase Options Cancellation Policy.

1. Made‑to‑Order Items

Each edition is printed and assembled specifically for your order. For this reason, we do not accept:

• returns

• exchanges

• refunds for received items

• cancellations after dispatch

Back‑catalogue purchases are also final sale.

2. Damages and Issues

We want every edition to arrive in perfect condition. If your order arrives damaged, defective, or incorrect, please contact us with photos of the issue.

We will happily send a like‑for‑like replacement where stock allows. If a replacement is not possible, we will work with you to find an appropriate solution.

3. Lost Mail

If your order does not arrive within a reasonable timeframe, please contact us. We will review the situation and arrange a replacement where possible.

4. Non‑Refundable Items

Because all items are made to order, we do not offer refunds for:

• change of mind

• delays caused by postal services

• items already dispatched or delivered

• back‑catalogue purchases

This does not affect your statutory rights.

5. Contact Us

If you have any questions about this policy or need help with an order, you can reach us at: support@bytheseasons.co.uk or through the contact form available in the header of our website.